Intervention ticket

A freelance PrestaShop expert at your side since 2008

Running a PrestaShop, ThirtyBees or PhenixSuite store should never hold your business back. With this 1-hour support ticket, you immediately get my expertise to fix a technical issue, optimise a feature or upgrade your e-commerce site — with no long-term commitment and no mandatory upfront quote.

Since 2008, I have been supporting hundreds of online merchants, agencies and integrators through Mediacom87: custom module development, critical bug fixing, security audits, performance optimisation, regulatory compliance, version migrations… My goal is simple: deliver a clear answer and a tangible result in as little time as possible.

Who is this support ticket for?

• Store owners who need a quick fix without a maintenance contract.
• Web agencies looking to outsource a specialised PrestaShop, ThirtyBees or PhenixSuite task.
• In-house developers who need a second opinion or expert backup on a specific issue.
• Merchants in trouble dealing with a crashed shop, a failed update or a blocking production bug.

What I can do in 1 hour

A focused hour of expertise often solves the essentials. A few real-world examples covered by a single ticket:

• Bug fixing: 500 errors, white screen, checkout glitches, locked back office…
• Express audit: security, performance, technical SEO, multi-store configuration.
• Module installation & configuration (payment, shipping, marketing, GDPR…).
• Theme customisation: CSS tweaks, Smarty template edits, responsive integration.
• Performance optimisation: cache, database, images, render-blocking JS.
• Targeted updates: minor version upgrade, security patch, PHP compatibility.
• Technical advice: architecture choices, hosting recommendations, migration strategy.

For longer tasks, several tickets can be combined (with a discount of up to -27%) and a clear estimate is always provided before any intervention.

How does it work?

1. Order your ticket online in just a few clicks.
2. Describe your need by email: context, PrestaShop/ThirtyBees version, screenshots, access if possible.
3. Get a reply within 24 business hours with a diagnosis and an estimate if needed.
4. Scheduled intervention followed by a detailed report.

Depending on the task, I may request back-office, FTP/SFTP or database access to work under optimal conditions.

Why entrust me with your store?

• 15+ years of exclusive experience on PrestaShop, ThirtyBees and PhenixSuite — no generalists, no subcontracting.
• Proven responsiveness: reply within 24 business hours, fast scheduling.
• Security & confidentiality: your credentials are handled rigorously and GDPR-compliantly.
• Author of official modules published on PrestaShop Addons and compatible with PrestaShop 1.5 to 9.
• Bilingual service — French and English.
• 5/5 rating on 24 verified customer reviews and over 1,661 tickets sold.

Go further with a maintenance contract

For complete peace of mind, my maintenance contracts deliver proactive monitoring: backups, updates, performance monitoring, regular security audits.

• ✅ Reduce long-term costs through prevention.
• ✅ Avoid bad surprises with continuous monitoring.
• ✅ Gain peace of mind with a reliable partner at your side.

Discover my maintenance contracts →

Ready to unblock your store?

Order your PrestaShop support ticket today and hand your technical challenges over to a recognised expert. With me, your problems become solutions and your store gets back on track.