Zendesk Livechat ultimate integration

Merchant benefits

If you check several shops with a single account Zopim you would, I imagine, have 1 unique design for each Zendesk / Zopim Windows, which would be conducive to a quality of superior service to your customers.

This module will allow you to fully configure your Zopim window as you could do in dashboard Zopim, but in Prestashop and other shops that you use directly regardless or the multi shop since version 1.5 of Prestashop.

Client benefits

The client will be automatically identified in the Zendesk / Zopim chat window and thus, will receive a home personalized and adapted to its expectations.

The merchant will be aware of his name and his email, but aura also information specific pages visited by the customer and thus will be able to assist and facilitate the finalization of its purchase.

Features

This module will allow you to customize:

• The Badge
• The window
• The texts
• Colors
• Customer information (email, fullname, registration date*, number of oerdres*, total orders amout*, phone*)

Recommendations

You must necessarily be registered with the service issued by Zendesk / Zopim and to enjoy all the features of personalization by our module, it's better to have a premium account.

* Only on Zopim integration and not on Zendesk integration

Changelog

Version 4.0.1 - 04/07/2021

• Reinforcement of the security of the configration data of the module
• Reduction of the module loading time

Version 4.0.0 - 04/01/2020

• Addition of the new Zendesk interface
• Removal of the dashboard display tab because Zendesk no longer allows its integration on your site.
• Code Improvement
• Library Updates

Version 3.0.7 - 01/09/2018

• Add configuration to set options:
• Window Preview
• DashBoard Tab
• Adding security while saving the configuration

Version 3.0.6 - 01/07/2018

• PrestaShop 1.7 correction about content only smarty variable

Version 3.0.5 - 01/05/2018

• Add Zendesk Dashboard directly in module

Version 3.0.4 - 01/05/2018

• Update of the code of the library used
• Added the option to force display of chat window open
• Overhaul of the presentation in backoffice

Version 3.0.3 - 10/27/2016

• Fixed the display of the products of the customer basket

Version 3.0.2 - 09/26/2016

• Fixed the display of the quotes and apostrophes
• Improvement for the upload of images
• The addition to the structure of the display of the name of the customer

Version 3.0.1 - 04/29/2016

• Correction of the input language when there is only one language
• Translation FR correction

Version 3.0.0 - 04/23/2016

• Replacement of the theme dark by the classic theme as a result of the change in Zopim
• Complete design overhaul of the backoffice
• Addition of the following options:
• Show or hide the cat badge
• Addition of management complete the chat bubble
• Added management of the department for the form of pre-chat
• Added management of audibles
• Adding to send him his own images with preview
• Withdrawal of the following options:
• The dark design (dark) disappeared from Zopim and is replaced by classic design

Version 2.3.7 - 01/07/2016

• Added the option of vertical offset on mobile
• Added the option of horizontal shift on mobile

Version 2.3.6 - 11/13/2015

• Correction of the code
• Adding products to the basket in the customer recap

Version 2.3.5 - 11/12/2015

• Correction of the exhaust of the apostrophes in the tooltips

Version 2.3.4 - 11/12/2015

• Addition of the offlineForm customization
• Addition of the preChatForm customization

Version 2.3.3 - 11/10/2015

• Adding personalization concierge (Avatar, name, title)
• Added the option to hide the window on mobile

Version 2.3.2 - 11/09/2015

• Adding a zopim by language code.

Version 2.3.1 - 11/09/2015

• Correction of the forcing language to visitors not connected.

Version 2.3.0 - 12/14/2014

• Correction code for notes when the client is connected.
• The customization of the image of the cat badge added.

Version 2.2.0 - 06/28/2014

• Integration of helpers for the coding of Prestashop 1.5 and 1.6
• Improved compatibility
• Overhaul of the presentation of help on Prestahop 1.4
• The following data integration
• Date of registration of the customer
• Phone No.
• Number of products in the basket
• Number of orders since the creation of his account
• Total amount of all its orders.

Version 2.1.0 - 03/11/2014

• Standardization of the code.
• Compatible PrestaShop 1.6.

Version 2.0.2 - 12/13/2013

• Correction of the apostrophes in the translations of the messages in the window.

Version 2.0.0 - 10/24/2013

• Integrate Zopim V2 script
• Add complet couztomisation for chat window